" The primary objective of the MNB shall be to achieve and maintain price stability. Without prejudice to its primary objective, the MNB shall support the maintenance of the stability of the financial intermediary system, the enhancement of its resilience, its sustainable contribution to economic growth; furthermore, the MNB shall support the economic policy of the government using the instruments at its disposal. "
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Recommendation No. 11/2012. (XI.8) of the President of the Hungarian Financial Supervisory Authority on the complaints handling procedure of financial organisations

The general objective of recommendations issued by the Hungarian Financial Supervisory Authority(hereinafter the Authority, English acronym: HFSA) is the improved predictability in the application of law and the protection of the interests of clients, who take part in the proceedings, in order to foster uniform application of legislation referred to the the competence of the Authority. The recommendations issued by the Authority set out principles over and above the provisions of law considered as a minimum requirement. When evaluating financial organisations and its stating findings or taking measures, the Authority considers not only conducts that deviate from the Recommendation, but also the implementation of, and compliance with, the principles set forth in the Recommendation.

The whole text of the recommendation is available attached.

Recommendation No. 11/2012. (XI.8) of the President of the Hungarian Financial Supervisory Authority on the complaints handling procedure of financial organisations data/cms2378165/recom_11_2012.pdf recom_11_2012.pdf application/pdf 360 369178
Attached contents
Recommendation No. 11/2012. (XI.8) of the President of the Hungarian Financial Supervisory Authority on the complaints handling procedure of financial organisations (360KB)
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